Rail

Provisional Order issued against Network Rail to deliver improved performance

2 April 2019
Following a review into both Network Rail’s approach to performance planning and its capability to recover services following incidents, ORR considered Network Rail to appear to be contravening Licence Condition 1: Network Management and on 29 November 2018, issued a Provisional Order. Network Rail responded on 15 February 2019 and following a detailed analysis ORR is content that the report

Consultation on ORR’s Holding Network Rail to account policy

27 March 2019
In November 2018, we published a consultation on a new regulatory policy for holding Network Rail to account for delivery of the commitments in our determination, and the obligations in its network licence. This new policy replaces the existing economic enforcement policy for Network Rail and comes into effect for the start of Control Period 6.

Rail industry comes together to support Samaritans

27 March 2019
The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.

Passengers' awareness of terms and conditions

26 March 2019
We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.
Subscribe to Rail