Office of Rail and Road May 2023 newsletter
2 May 2023
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Office of Rail and Road May 2023 newsletter
Rail operators
Managing safety issues in heritage
2 May 2023
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Simon Barber, principal inspector of heritage railways, highlights the current safety issues faced by the heritage sector.
Proposals to modify track access consultations
27 April 2023
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Consultation on proposals to update ORR’s track access guidance modules on duration and the code of practice for track access consultations.
Rail punctuality leading complaints as regulator intervenes over Grand Central and CrossCountry response times
6 April 2023
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Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.
Licence exemptions by company A-D
5 April 2023
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This section lists railway licence exemptions for companies A – D.
Crossrail Central Operating Section (CCOS) access
3 April 2023
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This page contains information on access and licensing on the Crossrail Central Operating Section.
Office of Rail and Road April 2023 newsletter
3 April 2023
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Office of Rail and Road April 2023 newsletter
How driving improvements in complaints handling can lead to a better passenger experience
31 March 2023
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Nobody wants things to go wrong on their train journey. But when they do, it is important that there are effective means in place for passengers to submit complaints, and for train operators to be able to put things right.
Complaints handling procedures decision letters
31 March 2023
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This page features previously published decision letters setting out ORR’s approval of licence holders’ complaints handling procedures (CHPs).
The Rail and Road Pod Episode 17: John Larkinson on Rail Reform
30 March 2023
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We join ORR Chief Executive John Larkinson at the Accelerate Rail event as he discusses ORR's role in rail reform.