Researchers

ORR research into accessibility

11 July 2025
We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Annual rail consumer reports

11 July 2025
Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

More cross-channel rail services coming down the track

5 June 2025
The Office of Rail and Road (ORR) has today written to Eurostar and new applicants seeking to run cross-channel rail services, to set out next steps for assigning access to Temple Mills International depot (TMI). Access to TMI is considered crucial to providing services from the UK to the continent.

Consultation on Accessible Travel Policy (ATP) Guidance redress requirements

30 May 2025
We are seeking views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We are also inviting comments on any other matters in the ATP Guidance that relate to the redress requirements.
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