Stakeholder engagement

23 January 2024
We monitor and report on the quality of Network Rail's engagement with its stakeholder community in control period 6 (CP6).

Asset management independent reports

16 January 2024
Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Consumer law

13 December 2023
Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.

The Rail Ombudsman

26 November 2023
ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.