We are seeking views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We are also inviting comments on any other matters in the ATP Guidance that relate to the redress requirements.
Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
As the combined safety and economic regulator for Britain’s railway, we reviewed how costs and benefits are assessed for safety initiatives, and whether reasonable practicability is systematically tested by dutyholders.