Researchers

The Rail Ombudsman

26 November 2023
Body
ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

PR23 final determination explained

3 November 2023
Body
For the five years from April 2024, Network Rail plans to spend £43.1 billion operating, maintaining and renewing Britain’s railways.

ORR approves £43.1bn plan to deliver a safe and customer focused railway

31 October 2023
Body
The Office of Rail and Road (ORR) has today set out its final determination of Network Rail’s £43.1bn plans (£38.5bn in England and Wales, £4.6bn in Scotland) to deliver a safe and customer focused railway. The plans cover the five years from 1 April 2024, known as Control Period 7 (CP7).