Market monitoring

Market review into rail compensation claims companies

4 February 2019
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Our market review seeks to better understand the role that claims companies play in Delay Repay compensation claims, and the extent to which their increased participation in the market could impact passengers and train operators.

Supply of ticketing equipment and systems

3 October 2017
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Date published: 4 October 2017 Closing date: 31 January 2018 We have completed the substantive phase of our review into the market for the supply of ticketing equipment and systems. Our review included looking at the supply of ticket vending machines (TVMs), ticket issuing systems (TIS), and, ticket gates. Our review considered whether any structural or conduct related issues in the markets for

Retail market review conclusions

7 September 2015
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ORR’s Retail Market Review focused on who sells tickets, what tickets are sold, where and how tickets are sold, and the ticket format. We considered this from the point of view of the industry rules and practices that govern how all retailers (train operating companies (TOCs) and third party retailers) sell tickets.

Passenger rolling stock market study

14 January 2014
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Market study with a view to deciding whether or not to make a market investigation reference to the Competition Commission re passenger rolling stock leasing market(s in 2006. On 28 June 2006, we received a detailed submission (the Complaint) from the Department for Transport (DfT) requesting us to refer the passenger rolling stock leasing market(s) to the Competition Commission (CC) for

Taxi access to railway stations market study

14 January 2014
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We carried out a research study to find out whether the permits used by railway station operators to control taxi access to their stations were having a detrimental effect upon either passengers or competition. We looked at both of the main types of station 'taxis'. The first of these two types are 'hackney carriages' which are available for immediate hire at a rank or through being hailed in the