Consumer

The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.

By Marcus Clements, Head of Consumer Policy.

By Stephanie Tobyn, Deputy Director for Consumers, Office of Rail and Road (ORR).

The Office of Rail and Road (ORR) has today noted train companies’ progress in improving how customers can claim compensation, as part of our latest Rail Compensation Report.

Waterloo continues to top the list of Britain’s busiest stations with almost 100 million journeys in 2015/16.

The Office of Rail and Road (ORR) today concluded its review of the rail retail market, which focused on how tickets are sold to passengers.

By Stephanie Tobyn, Deputy Director for Consumers, Office of Rail and Road (ORR).

The Office of Rail and Road (ORR) has today reported for the first time on how the rail industry is meeting its obligations to provide accurate and timely information, help disabled passengers, manage complaints and comply with consumer law.