Compensation for train delays

If your train is delayed and you arrive late at your destination you may be able to claim compensation.

Please note, ORR has no direct role in assisting with compensation claims for train delays.

Delay compensation checklist:

  1. When there's a revised timetable in operation, you can still claim if your train is delayed.
  2. Make a note of which train you were on, when it was due to arrive and the length of the delay.
  3. Keep your ticket or other proof of purchase.
  4. Remember to claim compensation within 28 days from when you travelled.