Consumer law / Licence obligations

Body
Components

The main consumer-facing conditions which we monitor and enforce are set out in this section.

Consumer law

Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.

Channel Tunnel COVID-19 enforcement

Rail operators using the Channel Tunnel have to ensure passengers meet Covid-19 regulations.

Licence obligations to consumers

Train and station operators are required to comply with a range of conditions in their licences.