If you want information about noise or general environmental issues relating to the railways, you may do so under the Environment Information Regulations 2004.
What are the Environmental Information Regulations (EIR) 2004?
The Environmental Information Regulations 2004 (the Regulations) implement the EC Directive on Public Access to Information (EC Directive 2003/4/EC). These Regulations update the law on public access to environmental information.
Who do the Regulations apply to?
The Regulations apply to public authorities, including ORR.
Making a request for information under the Regulations
A request for information under the Regulations should be addressed to ORR's customer correspondence team and under EIR can either be made in writing or by telephone.
Customer correspondence team
Office of Rail and Road
25 Cabot Square
The customer correspondence team can be contacted on the following telephone number:
020 7282 2018