In October 2018, ORR opened two separate investigations to consider whether Govia Thameslink Railway (GTR) and Northern breached their licence condition around providing appropriate, accurate and timely information in both the run-up to the introduction of the 20 May 2018 timetable and also during the disruption that followed.
We concluded our investigations in March 2019 and found:
- GTR breached condition 4 of its GB Statement of National Regulatory Provisions: Passenger (SNRP) in respect of the provision of appropriate, accurate and timely information to passengers following the implementation of the 20 May 2018 timetable and during the subsequent disruption. As a result we are proposing it pays a £5m financial penalty.
- Northern took reasonable practicable steps to provide appropriate, accurate and timely information and therefore was not in breach of its passenger information obligations.
In April 2019 GTR responded to our findings and the proposal to impose a financial penalty. After considering the representations set out in GTR's response the ORR Board upheld the original decision and confirmed the financial penalty at £5 million.
Publications and updates
- Press release - 14 March 2019
- Passenger Information - Compliance with condition 4 of GB Statement of National Regulatory Provisions: Passenger - Letter to train companies' Managing Directors - 14 March 2019
- Passenger Information - Letter to Network Rail - 14 March 2019
- ORR Decision letter and Final Penalty Notice - 31 May 2019
- GTR Penalty Response - Published 31 May 2019
- ORR Decision letter and Penalty Notice - 14 March 2019
- ORR Investigation report - GTR (March 2019)
- GTR response letter to ORR (13 February 2019)
- ORR findings letter to GTR (29 January 2019)
- ORR initiation letter (3 October 2018)