Developing minimum core data for monitoring operators’ CHPs and DPPP performance

Consultation status
Conclusions published
Date of publication
Closing date

On 17 July we published two regulatory statements on the licensing conditions for complaint handling procedures (CHPs) and disabled people's protection policies (DPPPs). These explain our approach to monitoring these conditions and set out that we intend to draw on a minimum set of core data in doing so.

This consultation invited operators, passenger groups, disability representative groups, individual disabled people, and other interested parties, to comment on our proposals to establish a core data set.

Consultation letter

Further information

Core data correspondence

Engaging passengers through social media

On 30 September 2015, ORR hosted a workshop attended by representatives of the train operator companies (TOCs) and other key stakeholders to discuss passenger engagement through social media in the rail industry.

View the slides presented by Dr Scott Hamilton of ORR at the workshop and a summary note of the meeting discussion.