Press releases

ORR half year report shows good train performance by Network Rail in Covid-19

8 December 2020
In the third and final part of its mid-year report on Network Rail, the Office of Rail and Road (ORR) praises the company for making a positive contribution to keeping the railway open for business and running punctually, despite the challenges of the pandemic.
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Train punctuality and performance news cover
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However, ORR notes the need for continued attention to improvements to train service performance in the North West.  

In the first half of 2020-21, Network Rail and the industry delivered high levels of train performance that reversed a long-term downward trend over the last few years. The percentage of trains arriving on-time at stations was 75% in November 2020, compared to 65% before the pandemic.

ORR notes reduced service levels and passenger numbers have been a factor in improved punctuality, but it is evident that Network Rail has focused on strengthening its performance management capability, including taking steps to learn from the pandemic and deliver  improvement plans. 

Before Covid-19, passenger train performance was particularly poor in North West & Central region and an ORR investigation required a number of improvements. Given the pandemic, the regulator finds Network Rail has made reasonable progress against the majority of these improvements but that more still needs to be done. 

Asset management still needs to improve and progress is required in working with train operators to facilitate the introduction of new trains. ORR will keep these areas under review.

John Larkinson, Chief Executive, ORR said:

"In these exceptional times, Network Rail has played a vital role in keeping the railway open and running punctually, to ensure that passengers and freight are kept moving. 

"While train performance is currently excellent compared to historic levels, Network Rail must continue its work with the industry on the fundamentals of good performance planning and management and learning from performance during the pandemic. This will help retain performance gains as passenger numbers increase.

"Following our earlier investigation into passenger train performance in North West and Central region, Network Rail has made reasonably good overall progress against the improvements we required, given the difficult operating conditions, but progress has been slower than expected on some aspects of asset management and train operations."

Notes to editors
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  1. The Office of Rail and Road holds Network Rail to account for its management of the rail network in Great Britain, monitoring how it operates the network to keep trains running on time, and how it keeps the network safe and in good condition.
  2. Network Rail has managed increases in services effectively, with step-ups in May, July and September - service levels are now at approximately 90% of pre-pandemic levels.
  3. ORR judges train performance has been good and Network Rail has continued to deliver vital maintenance and renewal works largely to plan.