Press releases

Waterloo remains Britain’s most heavily used station

27 February 2014

Content archived on 09 February 2023

Archive date
01 July 2021
Body

London Waterloo remains the most heavily used station in Britain clocking nearly 96 million passenger entries and exits last year – an increase of 1.8m (or 1.9%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation (ORR).

The report for station usage across Britain for the period April 2012 - March 2013 also shows that:

  • The number of people using stations across Britain in 2012-13 increased by over 82m – a 3.3% rise compared to the year before.
  • The list of top 10 stations has remained unchanged since 2011-12 with eight of the 10 stations located in London.
  • All the top 10 stations reported a rise in usage with the largest increase at London Euston, which saw an increase of 1.8m entries and exits – due to the increasing demand for London Overground services.
  • Of the top 20 most used stations in Great Britain, the largest growth was seen at Stratford, aided by the London Olympics.

Table: Top 10 most used stations in England, Scotland and Wales based on estimated entries and exits for 2012/13:

Station

2012-13 entries & exits

2011-12 entries & exits

% change

GB rank 2012-13

GB rank 2011-12

Waterloo

95,936,542

94,127,282

1.9

1

1

Victoria

77,346,676

76,163,428

1.6

2

2

Liverpool Street

58,448,814

57,105,400

2.4

3

3

London Bridge

53,351,116

52,603,158

1.4

4

4

Charing Cross

38,607,238

38,113,546

1.3

5

5

Euston

38,299,206

36,520,544

4.9

6

6

Paddington

34,143,220

33,709,272

1.3

7

7

Birmingham New Street

32,090,346

31,235,638

2.7

8

8

King's Cross

28,454,460

27,840,484

2.2

9

9

Glasgow Central

27,185,020

26,610,016

2.2

10

10

Top 10 most used stations in England (excluding London) based on estimated entries and exits for 2012/13:

Station

2012-13 entries & exits

2011-12 entries & exits

% change

GB rank 2012-13

GB rank 2011-12

Birmingham New Street

32,090,346

31,235,638

2.7

8

8

Leeds

26,200,916

25,051,436

4.6

11

11

Manchester Piccadilly

23,158,477

22,925,411

1.0

15

13

Brighton

16,187,024

16,052,520

0.8

23

23

Reading

15,412,998

15,121,768

1.9

24

24

Gatwick Airport

15,353,056

14,759,610

4.0

25

25

Liverpool Central

13,522,391

14,224,147

-4.9

28

26

Liverpool Lime Street

13,166,539

13,849,827

-4.9

29

27

Cambridge

9,168,938

8,823,236

3.9

33

34

Bristol Temple Meads

9,099,368

8,884,626

2.4

34

33

To view the full station usage dataset and accompanying report, see https://orr.gov.uk/statistics/published-stats/station-usage-estimates

ORR will host a live Twitter Q&A with a senior data analyst today (Thursday, 27 February) between 14:00 and 15:00. Send us your questions @railregulation on methodology, improvements to the data quality or ORR's wider statistical work using #openrail

Notes to editors

  1. ORR is the independent safety and economic regulator for Great Britain's railways. Follow ORR on Twitter @railregulation.
  2. Estimates of station usage statistics record the number of passengers travelling to and from each station (entries and exits) in England, Scotland and Wales. Figures are based on ticket sales data recorded in rail industry systems.
  3. There are limitations to the dataset, as the figures are estimates and do not represent exact numbers. There have been a number of methodological improvements to the data in 2012-13 and details of these can be found in the report that accompanies the release.
  4. The figures are presented in alphabetical order according to station name but can be reordered by a variety of categories – e.g. number of passenger entries and exits, country or region, county or unitary authority. Guidance notes on how to filter the data are published alongside the Excel spreadsheet.