Publications

Here you'll find all our publications, reports, determinations and statements. 
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Stage 5 – Capture performance information and update bow tie/risk profile

20 May 2015
The Risk Management Maturity Model (RM3) provides a useful mechanism to understand the capability of the organisation to sustain (or improve) high levels of effective control ie to understand why an organisation is performing as it is. Information captured from the audits can be used to help inform the RM3 evaluation.

ORR’s Policy on Third Rail DC Electrification Systems

27 March 2015
This statement sets out and clarifies ORR’s policy on third rail DC electrification systems and is intended to provide duty holders with a clear view of the issues we, as the regulator, expect industry to consider and address when evaluating options for the proposed construction or renewal, upgrade or extension of third rail.

Buying a train ticket

19 March 2015
Information to help you understand the differences between rail tickets, why these might be important to you, and some other hints and tips.

Social Media - How to tweet your customers’ right

15 March 2015
The purpose of this report was to investigate whether we could identify any data which would help us gauge how train operators approach social media from a passenger engagement and a complaints perspective.

Approach to transparency consultation

11 March 2015
Date published: 26 July 2012 Closing date: 19 October 2012 On 26 July 2012 we published a consultation on ORR's approach to transparency. We believe that transparency has a vital role to play in driving the behavioural changes necessary for industry reform, delivering better value for money and an industry that has a sharper focus on its customers. Our consultation document described why we

Other notices

12 February 2015

Content archived on 23 August 2020

Notices in accordance with Section 55(6) of the Railways Act 1993 (as amended) of the ORR's decision not to make a final order. Notice in accordance with Section 55(6) of the Railways Act 1993, as amended, of the Office of Rail Regulation's decision not to make a final order, or make or confirm a provisional order, in relation to Network Rail Infrastructure Limited's contravention of Condition 1

December 2014 engineering overruns investigation

11 February 2015
We carried out an investigation into severe disruption on 27 and 28 of December 2014 to passengers travelling into or out of King's Cross and Paddington stations. Over the two days we estimate that more than 115,000 passengers were affected in some way by this disruption.

GB rail industry financial information 2013-14

9 February 2015
GB rail industry financial information 2013-14 presents ORR's analysis of the latest financial data from train operators, Network Rail and governments. Key findings include: Passenger income was £8.2bn in 2013-14, a real terms increase of 3.5% from 2012-13. This is partly attributable to a 5.7% increase in the number of passenger journeys. Passenger income represents ticket income from passenger

Train operating companies financial statements

26 January 2015

Content archived on 2 August 2022

This page was last updated in 2014. Please visit Companies House for train operating company financial statements. As part of our efforts to increase transparency of the rail industry's finances, we have provided copies of the statutory financial statements that train operating companies have filed with Companies House. Note that due to differences in year-ends and other reasons explained in our

Review of the Rolling Stock Leasing Market Investigation Order 2009

18 December 2014
Date published: 19 December 2014 Closing date: 16 February 2015 In December 2014 we sought stakeholders' views on the operation of the Rolling Stock Leasing Market Investigation Order 2009 put in place by the Competition Commission (the CC) following its Rolling Stock Leasing market investigation. Passenger rolling stock represents both a key resource and a key cost to the rail industry (rolling

Review of ORR’s economic enforcement policy and penalties statement

5 December 2014

Content archived on 20 August 2020 - Superseded by Holding Network Rail to account

ORR's economic enforcement policy and penalties statement explains our policy for enforcing licences (Network Rail and industry operators). It sets out in detail what powers we have to enforce compliance with the licence. It also sets out the remedies available to us if licence holders are not compliant and how we will decide whether and when to use them.

Hand arm vibration syndrome position paper

8 October 2014
Any work involving hand-held machinery and power tools should be managed to meet the appropriate legal controls and standards to prevent the risks from hand arm vibration (HAV), focussing on alternative and safer methods of work.

Connection contracts: amending our general approval to include novations

30 September 2014
Date published: 30 September 2014 Closing date: 28 November 2014 Consultation on extending the general approval to include the novation of connection contracts based on ORR's template. Connection contracts govern the maintenance and operation of connection points, that is where two networks meet. We already have a general approval which covers new qualifying connection contracts. When a Facility

Analysis of Network Rail's historic income and expenditure

29 September 2014
This analysis provides information about Network Rail's historic income, expenditure and efficiency. The information is for Great Britain and where possible England & Wales and Scotland separately. More detail about Network Rail income and expenditure can be found in its regulatory accounts, which are available on Network Rail's website. Historic expenditure OMR expenditure in Great Britain Table

Retail market review - consultation on the potential impacts of regulation and industry arrangements and practices for ticket selling

3 September 2014
Date published: 3 September 2014 Closing date: 17:00 on 31 October 2014 The Retail Market Review, launched in early 2014, considers how regulation and industry practices and arrangements for ticket selling are facilitating choice and promoting investment and innovation in the best interests of passengers. In September 2014, we undertook a consultation to seek stakeholders' views on the materiality