Publications

ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

This page sets out what rail systems are excluded from the mainline railway requirements of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 (as amended) (ROGS).

Our guidance provides information and advice on level crossing orders and the process for making them.

Crowding on trains and at stations is common and we need to make sure railway companies protect passengers from any health and safety risks when it happens.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

We continue to monitor the market for open access rail services.

Our annual report summarises the key activities and events of the reporting year against the framework of objectives set out in our business plan.

Investigation of National Highways’ compliance with its licence and delivery of the second road investment strategy (RIS2).

Our Consumer Expert Panel provides independent advice to help us fulfil our vision of making the rail industry better for current and future consumers.

Our responsibilities and HSE's responsibilities for enforcing asbestos laws and what those laws require.

All our PR23 publications, including consultations, notices and reports will be added to this page during the review.

Our approach to environment and sustainable development through our regulatory activities of the national rail network.