Adapting how ORR regulates Network Rail
Content archived on 15 September 2025
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By Chris Hemsley, Deputy Director of Railway Markets and Economics, ORR.
News
ORR starts quinquennial review of RSSB
Content archived on 15 September 2025
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The Office of Rail and Road (ORR) has this week been invited to begin a review of the RSSB, an exercise that takes place every five years.
Regulator reports on rail companies’ work for passengers
Content archived on 15 September 2025
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The Office of Rail and Road (ORR) has today reported for the first time on how the rail industry is meeting its obligations to provide accurate and timely information, help disabled passengers, manage complaints and comply with consumer law.
A safer, more efficient and better performing railway
Content archived on 15 September 2025
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Rail passengers and freight customers need a safe, reliable and efficient railway. Our role is to support the rail industry to deliver this and to ensure that every pound of the public’s money is well spent.
A safer, more efficient and better performing railway
Content archived on 15 September 2025
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Our Director of Railway Markets and Economics, John Larkinson has written a blog introducing the periodic review 2018 (PR18) in more detail.
Rail regulator approves future new passenger services on the East Coast Main Line
Content archived on 15 September 2025
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The Office of Rail and Road (ORR) has today announced it has approved applications from Virgin Trains East Coast and FirstGroup for new train services travelling on the East Coast Main Line (ECML) between London and Edinburgh.
Improving health and safety on our railway
Content archived on 15 September 2025
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Great Britain’s railway is safer than it has ever been before.
ORR’s Business Plan for 2016-17
Content archived on 15 September 2025
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Joanna Whittington, Chief Executive, announces publication of our 2016/17 Business Plan.
ORR acts to help rail passengers get compensation for train delays
Content archived on 15 September 2025
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The Office of Rail and Road (ORR) has looked at how train operators tell their passengers about compensation schemes, and how easy it is for passengers to claim compensation payments for train delays. We met with all train operators and reviewed their claims processes, websites and social media content.
ORR lifts Prohibition Notice on West Coast Railways
Content archived on 15 September 2025
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The Office of Rail and Road (ORR) has today lifted the Prohibition Notice on the West Coast Railway Company (WCRC) which we served on 17 February 2016.