Press releases

Rail regulator tightening up accessible travel redress rules

29 October 2025
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The Office of Rail and Road (ORR) has made it mandatory for all rail operators to assess redress claims from passengers whose booked assistance failed, on a case-by-case basis. The change is detailed in an update to the regulator’s Accessible Travel Policy (ATP) Guidance.

New streamlined guidance for third party rail investment

24 October 2025
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Rail regulator, the Office of Rail and Road (ORR), today published new streamlined guidance for rail investors, to make it easier for third party investment to take place in rail infrastructure, contributing to economic growth.

ORR authorises significant upgrades to Newquay station

3 September 2025
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The Office of Rail and Road (ORR) has authorised significant upgrades to Newquay station in Cornwall. The station’s second platform has been reintroduced, and the project is part of a wider scheme to allow coast-to-coast services to operate, including the introduction of a new train passing loop at Goss Moor, and the upgrading or removal of level crossings along the line.

ORR authorises Lea Green station

8 August 2025
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The Office of Rail and Road (ORR) has authorised significant upgrades to Lea Green station in St Helens, Merseyside. The station improvements include a new station building and multistorey car park, and are part of a larger project which includes improvement to local transport infrastructure.

Regulator: Passenger train performance on the High Speed 1 network improves, but action needed on management of lifts and escalators

30 July 2025
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The high speed route from London to the Channel Tunnel, operated by London St. Pancras High Speed, saw significantly improved train performance in the latest reporting year alongside increases in traffic volumes, the Office of Rail and Road said today (30 July) in its annual report on London St. Pancras High Speed. However, the regulator has required the company to improve how it manages its