Cases overview
11 November 2024
Rail
Passengers cannot consistently rely on help points at stations, says rail regulator
7 November 2024
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Operators need to make improvements to their management of passenger help points at stations, says the rail regulator, after a report highlights poor reliability and monitoring of service quality, particularly for stations in England.
Rail compensation
6 November 2024
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.
Office of Rail and Road November 2024 newsletter
31 October 2024
Whistleblowing to ORR
31 October 2024
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Information on how to make a whistleblowing disclosure to the Office of Rail and Road.
Rail access rights data and reports
30 October 2024
Network Rail access
30 October 2024
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If a railway operator wants to access the Network Rail’s infrastructure, they have to apply to us for a track access agreement with Network Rail.
Regulator calls on Network Rail to improve performance for passengers across Eastern region
25 October 2024
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The Office of Rail and Road (ORR) is calling on Network Rail to improve train punctuality and reliability for passengers and freight across its Eastern region.
Corporate reports and accounts
17 October 2024
ORR: Register of Interests
11 October 2024
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The register of interests of ORR Board and Executive team members is reviewed annually and updated each time an individual's interests change.