Compensation and complaints

Regulator's study shows three quarters of rail passengers unaware of compensation and refunds rights

Content archived on 28 April 2024

20 February 2014

Three quarters of rail passengers are unaware of their compensation and refunds rights when trains are delayed or cancelled, reveals a study by the Office of Rail Regulation (ORR) published today.

Complaints and suggestions about crowding on trains

14 January 2014

We have a responsibility to make sure railway companies protect passengers from crowding health and safety risks.

Service disruption

6 December 2013

Information about who to contact if your train service is disrupted and the different types of train service disruption.

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