We aim to provide an efficient and helpful service. However, if you are unhappy with the service you have received, please complain in writing to the Customer Correspondence Team.
Your complaint will be acknowledged and forwarded to the relevant ORR director, who will investigate.
We aim to respond and investigate such complaints within 20 working days. If it becomes apparent that our investigation will take longer, we will inform you at the earliest opportunity.
If you remain dissatisfied, you may contact the Parliamentary Ombudsman to re-investigate the concerns you have raised.
The Parliamentary Ombudsman ensures that public bodies comply with the terms of their complaints handling procedure, and ensures that customers receive the service to which they are entitled.