A campaign showcasing some of the most popular statistics we produce, such as train performance, passenger and freight usage, safety and finance.
Why we produce stats
ORR publishes a wide range of official statistics, which are important in providing independent and transparent data on the state of Britain’s railway. These are all available on our data portal.
Our statistics provide trusted and transparent information to help inform debate and enable people/organisations to make decisions and to develop insight based on high-quality data.
Station usage Collapse accordion Open accordion
These are annual estimates of the number of entries/ exits and interchanges at each station in Great Britain, these estimates are based primarily on ticket sales. They are one of the most popular sets of stats.
Rail industry finance Collapse accordion Open accordion
Annual statistics reporting income and expenditure for Network Rail, passenger operations (both franchised and open access) and other sectors of the UK rail industry including Norther Ireland. It also includes data for government support to the rail industry, which increased in 2020/21 due to the pandemic.
Passenger rail performance Collapse accordion Open accordion
These quarterly and periodic statistics show the punctuality, reliability and causes of delay for passenger trains operating on the mainline network in Great Britain.
Rail safety Collapse accordion Open accordion
Annual safety statistics highlight the number of accidents to passengers, workforce, members of the public, dangerous incidents and signals passed at danger. This covers the mainline network in Great Britain, London Underground, Heritage, Light Rail and Tramways.
Rail infrastructure and assets Collapse accordion Open accordion
Annual statistics that cover everything from the average age of rolling stock to data on mainline infrastructure in Great Britain such as the electrification of the railway.
Freight rail usage Collapse accordion Open accordion
These statistics provide data on everything from the volume of freight transported by rail to the market share of rail freight compared to other modes and the effect that rail freight has on road haulage.
Animation coming soon
Passenger rail usage Collapse accordion Open accordion
Quarterly statistics that cover the volume of passenger journeys, kilometres, and revenue on the mainline network in Great Britain.
Passenger rail service complaints Collapse accordion Open accordion
Our quarterly passenger rail service complaints statistics provide data on the volume and cause of complaints made to the train operating companies, infrastructure managers and passenger watchdogs.
Delay compensation claims Collapse accordion Open accordion
These are quarterly statistics containing data on the volume of delay compensation claims made by passengers on rail services within Great Britain and how effective train operating companies processed and resolved these.