Britain's Railway in Numbers - Delay compensation claims animation

Authored on
28 February 2022

Animation transcript

Britain’s Railway in Numbers

Delay compensation claims 

394,948 delay compensation claims were closed in the year ending March 2021.

99.9% of claims were closed within 20 working days

Of those claims closed, 77.8% were approved by train operators. 

Delay compensation scheme by train company 

Delay Repay 15 (DR15)

  • Avanti West Coast 
  • c2c East Midlands Railway 
  • Govia Thameslink Railway 
  • Great Western Railway
  • Greater Anglia 
  • Northern Trains 
  • South Wester railways 
  • Southeastern 
  • TfW Rail 
  • TransPennine Express 
  • West Midlands Trains

Delay Repay 30 (DR30)

  • Caledonia Sleeper 
  • Cross Country 
  • Hull Trains 
  • London North Eastern Railway 
  • Lumo 
  • ScotRail 

Traditional 

  • Chiltern Railways 
  • Grand central 
  • London Overground 
  • Merseyrail
  • TfL Rail