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Britain’s Railway in Numbers
Delay compensation claims
394,948 delay compensation claims were closed in the year ending March 2021.
99.9% of claims were closed within 20 working days
Of those claims closed, 77.8% were approved by train operators.
Delay compensation scheme by train company
Delay Repay 15 (DR15)
- Avanti West Coast
- c2c East Midlands Railway
- Govia Thameslink Railway
- Great Western Railway
- Greater Anglia
- Northern Trains
- South Wester railways
- Southeastern
- TfW Rail
- TransPennine Express
- West Midlands Trains
Delay Repay 30 (DR30)
- Caledonia Sleeper
- Cross Country
- Hull Trains
- London North Eastern Railway
- Lumo
- ScotRail
Traditional
- Chiltern Railways
- Grand central
- London Overground
- Merseyrail
- TfL Rail