Rail

ORR updates guidance to improve disabled passengers’ experience on rail replacement services

16 September 2020

The Office of Rail and Road’s new accessible travel guidance has been published today.

Improving Assisted Travel

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Consultation on Accessible Travel Policy Guidance - accessibility of rail replacement services

Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

Passenger Information Improvement Plan

We have asked that Network Rail, train and station operators, work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan and revise it and re-issue it annually.

Regulator’s insistence on better passenger information drives industry change

4 September 2020

The Office of Rail and Road (ORR) and the rail industry are working together to improve passenger information.

Holding Network Rail to account

How we will hold Network Rail (including routes, the System Operator (SO) and other relevant business units) to account against the network licence.

Inspecting the London Underground

3 September 2020

ORR’s Transport for London (TfL) inspectors, recently ventured out to undertake a series of assurance visits by looking at London Underground’s and TfL Rail’s coronavirus planning and arrangements at stations and train crew depots.

Authorisations made under the Railways (Interoperability) Regulations 2011

Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.

Board meeting minutes

ORR's board meets around ten times a year (monthly except August and December).

Heritage railways react positively to improving safety and the coronavirus pandemic

1 September 2020

The non-mainline heritage rail sector has taken steps to improve how it manages safety across its railways and has been praised by the Office of Rail and Road for how it has managed the reopening of its railways since the coronavirus pandemic.

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