Components
In our 2022-23 business plan we published a number of deliverables. The table below sets out those deliverables and how we have performed.
A Safer Railway
| 2022-23 Commitment | Status |
|---|---|
| Carry out risk assessments and other support to TfL on the opening of the Elizabeth Line | Commitment met |
| Build and implement new Train Driving Licence Portal* | Commitment not met |
| Conclude our own Carmont investigation | Commitment met |
| Assess whether Network Rail has complied with its track worker safety improvement notices | Commitment met |
| Conduct Post-Implementation Reviews for government legislation, in particular for the Train Driving Licences and Certificates Regulations 2010 | Commitment met |
| Agree and deliver a revised tripartite Memorandum of Understanding (MOU) between ORR, Department of Infrastructure (Northern Ireland) and HSE NI | Commitment met |
| Deliver an inspection programme to review safety management arrangements across tramways on Signals Passed at Stop | Commitment met |
| Facilitate the heritage sector’s delivery of common standards on good practice | Commitment met |
| Deliver an inspection project on the maintenance of tram system switches and crossings | Commitment met |
* Technical issues identified during testing of the portal have delayed this project. We continue to work with our contractors to resolve these and will deploy the portal in 2023-24.
Better Rail Customer service
| 2022-23 Commitment | Status |
|---|---|
| Accept Passenger Information Pledges as regulatory commitments | Commitment met |
| Update environmental guidance to industry | Commitment met |
| Publish the outcomes of audits on train company websites, looking both at the accessibility of those sites and at the accuracy of information provided about accessibility at stations | Commitment met |
| Determine whether HS2 can levy an investment recovery charge | Commitment met |
| Launch statutory consultation on new complaints handling arrangements | Commitment met |
| Publish report of annual audit into Network Rail's use of general approvals to vary access contracts during 2021-22 | Commitment met |
| Publish Annual Assessment of Network Rail’s Stakeholder Engagement | Commitment met |
| Take on sponsorship of the Rail Ombudsman, subject to contract tender and licence modification processes | Commitment met |
| Conduct annual review of Eurotunnel’s Network Statement | Commitment met |
| Update our assessment of Eurotunnel’s recovery of long-term costs | Commitment met |
Value for Money from the Railway
| 2022-23 Commitment | Status |
|---|---|
| Issue PR23 consultations on charging frameworks and financial incentives for performance | Commitment met |
| Carry out review into the recording of maintenance activities accuracy within Maintenance Delivery Units | Commitment met |
| Carry out review into the effectiveness of Structures Examinations Compliance within Network Rail | Commitment met |
| Carry out review into technology adoption by use of case studies within Network Rail | Commitment met |
| Provide formal advice to UK and Scottish governments on CP7 funding and outputs | Commitment met |
| Publish annual Rail Safety statistics | Commitment met |
| Issue PR23 consultations on our approach to holding Network Rail to account | Commitment met |
| Complete review of Management of Depot Plant Assets | Commitment met |
| Publish Annual Assessment of Network Rail | Commitment met |
| Review effectiveness of Network Rail Contract Management – management of claims and contract variations | Commitment met |
| Publish annual Rail Industry Finance statistics | Commitment met |
| Issue Periodic Review 24 (HS1) consultation document | Commitment met |
| Complete review of Management of Vegetation Assets for Risks and Opportunities | Commitment met |
Better Highways
| 2022-23 Commitment | Status |
|---|---|
| Quality assure National Highways' annual Smart Motorways safety update report | Commitment met |
| Publish the Annual Assessment of National Highways | Commitment met |
| Complete capability reviews into National Highways’ potential for further efficiencies in RP3 | Commitment met |
Our People and Performance
| 2022-23 Commitment | Status |
|---|---|
| Introduce a new Drugs and Alcohol Policy | Commitment met |
| Revise and publish Whistleblowing Policy | Commitment met |
| Implement a more engaging and digital learning approach through the launch of our new learning management system | Commitment met |
| Enhance cybersecurity by the introduction of more “Play Books” for automatic attack mitigation | Commitment met |
| Provide and complete mandatory Bullying and Harassment training for all staff | Commitment met |
| Revise ORR Fraud Prevention Policy and deliver Fraud Awareness training to the Senior Leadership Group and Executive Team | Commitment met |
| Finalise workforce and location options for two regional office relocations, Glasgow and Manchester | Commitment met |
| Build values into employee recognition and reward | Commitment met |
| Build Diversity and Inclusion into governance processes and undertake further school outreach | Commitment met |
| Consolidate information technology and data | Commitment met |