Annual report on HS1 Ltd 2023 to 2024
30 July 2024
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Covering the period from 1 April 2023 to 31 March 2024.
Publications
Here you'll find all our publications, reports, determinations and statements.
Annual report of health and safety on Britain's railways 2023 to 2024
18 July 2024
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Covering the period from 1 April 2023 to 31 March 2024.
Annual rail consumer report 2023 to 2024
11 July 2024
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Covering the period from 1 April 2023 to 31 March 2024.
Market monitoring
15 December 2023
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This page provides information on how we perform our market monitoring duties.
Network Rail’s enhancements
10 October 2023
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We monitor Network Rail’s planning and delivery of enhancements (large scale projects delivering new infrastructure capabilities).
Market study into the supply of automatic ticket gates and ticket vending machines
2 December 2022
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We carried out a market study into automatic ticket gates (ATGs) and ticket vending machines (TVMs) to review how the markets are working and to ensure the market conditions facilitate competition and innovation.
Passenger Information Improvement Plan
22 November 2022
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We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.
Outputs delivery independent reports
20 July 2022
Content archived on 8 April 2026
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.
Learning the lessons: ORR review into Hitachi Class 800 series and Class 385 cracking issue
7 April 2022
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ORR immediately launched a review of both the passenger and safety impact following Hitachi Rail Class 800 series trains withdrawn from service for safety checks on Great Western Railway, London North Eastern Railway, TransPennine Express and Hull Trains, along with cracks being separately discovered after examination on ScotRail’s Class 385 and Southeastern’s Class 395 trains in May 2021.
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4 December 2020
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7 July 2020
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Our independent review of the Rail Ombudsman scheme after 12 months of its commencement.
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29 May 2020
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This review was undertaken prior to the significant outbreak of Covid-19 in the United Kingdom. It is therefore a snapshot in time generating conclusions and recommendations which will be more relevant when Network Rail and the industry returns to a status of normality. For this reason it is considered the review and its conclusions are still valid. ORR's expectations are that Network Rail plans
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14 February 2020
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Following TSI authorisation issues on several projects in May 2019, ORR carried out an investigation into the authorisation process considering Network Rail's, ORR's and the independent assessor's roles. This letter to Network Rail summarises our review, the key findings and our recommendations for improvements.
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5 November 2019
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This report summarises the available evidence and our assessment of industry progress in managing work-related ill health by the end of ORR’s 2014-19 health programme.
Other competition work
19 November 2018
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As well as our market reviews and market studies, ORR engages in a range of other activities to promote competition.
Audit of train company websites against the retail information code of practice
19 December 2017
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We commissioned an audit of train company websites against the retail information Code of Practice. This page details our findings.
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22 June 2015
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This report provides our updated assessment on the management of work-related ill health in the rail industry by the end of our first four year health programme. It covers the period 1 April 2010 to 31 March 2014.
Better health is happening – ORR assessment of progress on occupational health up to 2014, and priorities to 2019
10 June 2015
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This report provides our updated assessment on the management of work-related ill health in the rail industry by the end of our first four year health programme. It covers the period 1 April 2010 to 31 March 2014.
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28 April 2014
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The health of its workforce is crucial to our industry’s success. It’s fundamental to running an efficient and responsible business. For an industry turning over £18bn annually and employing more than 150,000 people, the business case is pretty straightforward.
Price controls
14 January 2014
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We hold network rail to account for delivering what it promised – at the amount it agreed to do it for – and we require it to meet its obligation to provide a safe, high-performing, and efficient railway.