Publications

Here you'll find all our publications, reports, determinations and statements. 
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Passenger Information Improvement Plan

22 November 2022
We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.

Outputs delivery independent reports

20 July 2022
Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Learning the lessons: ORR review into Hitachi Class 800 series and Class 385 cracking issue

7 April 2022
ORR immediately launched a review of both the passenger and safety impact following Hitachi Rail Class 800 series trains withdrawn from service for safety checks on Great Western Railway, London North Eastern Railway, TransPennine Express and Hull Trains, along with cracks being separately discovered after examination on ScotRail’s Class 385 and Southeastern’s Class 395 trains in May 2021.

ORR Review of Network Rail's delivery of train and freight performance in North West and Central Region - Summary report

29 May 2020
This review was undertaken prior to the significant outbreak of Covid-19 in the United Kingdom. It is therefore a snapshot in time generating conclusions and recommendations which will be more relevant when Network Rail and the industry returns to a status of normality. For this reason it is considered the review and its conclusions are still valid. ORR's expectations are that Network Rail plans

Inquiry into May 2018 network disruption

14 February 2019
In May 2018, a new timetable was introduced for large parts of the UK’s railway network. This caused major disruption to services for passengers, especially in the North of England and in the South East.

Passenger engagement report

17 July 2014
This report highlights examples of innovative and positive steps that train operators are taking to engage and respond to passengers.

Occupational health programme 2014-19: making it happen

28 April 2014
The health of its workforce is crucial to our industry’s success. It’s fundamental to running an efficient and responsible business. For an industry turning over £18bn annually and employing more than 150,000 people, the business case is pretty straightforward.

Independent reporters

14 January 2014
Independent reporters provide professional advice to the ORR on the quality of Network Rail's service provision, as specified in its licence.