Publications

Our independent review of the Rail Ombudsman scheme after 12 months of its commencement.

This review was undertaken prior to the significant outbreak of Covid-19 in the United Kingdom. It is therefore a snapshot in time generating conclusions and recommendations which will be more relevant when Network Rail and the industry returns to a status of normality. For this reason it is considered the review and its conclusions are still valid. ORR's expectations are that Network Rail plans

ORR letter to train operators, outlining how we will be holding train operating companies to account during the Coronavirus pandemic.

Letter to Network Rail.

Following TSI authorisation issues on several projects in May 2019, ORR carried out an investigation into the authorisation process considering Network Rail's, ORR's and the independent assessor's roles. This letter to Network Rail summarises our review, the key findings and our recommendations for improvements.

ORR’s Review of Network Rail’s delivery of train service performance in the North West and Central Region – Letter to Network Rail (NW&C region).

The ORR opinion on Eurotunnel's Network Statement for the 2021 working timetable.

We commissioned research from Breaking Blue to support our ongoing compliance monitoring of Passenger Assist by individual train companies and build on the wider body of evidence about how well Passenger Assist is meeting user needs and expectations, the results of which are set out in this report.

Approval of Network Rail's methodology for calculating station long term charges for new franchised stations opening in control period 6 (CP6).

Easy Read version of our consultation on Accessible Travel Policy Guidance - Accessibility of rail replacement services.

Our review of train performance incentives is looking at what drives decisions that affect train punctuality and reliability.

The purpose of this guidance is to set out the entitlements of victims of crime in relation to ORR decisions not to prosecute and the procedure to be followed to give effect to these rights.

If you have suffered physical, mental or emotional harm or economical loss due to an incident on the railway or have a relative whose death was directly caused by an incident on the railway, this leaflet can provide you with guidance on your rights and what ORR can do to support you through this difficult time.