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We are creating a Retail Code of Practice that will apply to GBR in its future role managing market-wide retail systems while also operating as an online ticket retailer. This new framework will support the Government’s objective of ensuring a fair and open online ticket retailing market.

We are shaping how we will work alongside the new watchdog to protect passenger interests and maintain effective consumer oversight.

We are working with funders to develop our approach to advising on and scrutinising future funding, business plans and settlements, including through the Funding Period Review 2029 (FPR29) process.

We are developing our approach to carrying out our future access appeals role. We are preparing for the changes needed to licences and access arrangements for parties outside GBR that will remain subject to our licensing and access regulation.

We are establishing how we will monitor and report on GBR’s performance against its business plan and the GBR licence, where we will also have an enforcement role.

The Railways Bill gives ORR new roles and changes how we perform some existing functions.

Information on how to make a whistleblowing disclosure to the Office of Rail and Road.

Information on how disputes and appeals are dealt with on the High Speed 1 (HS1) network.

This work will support government plans to boost investment and drive economic growth across the UK.

Our decisions on amendments to contracts where Network Rail and the train operator were in agreement.

This page contains guidance, forms and decisions we have made regarding appeals under The Railways (Access, Management and Licensing of Railway Undertakings) Regulations 2016.

We monitor industry compliance with timetable production timescales by gathering data from Network Rail and train operators.

A consolidated (or conformed) agreement is a document incorporating all approved amendments to the existing approved agreement. We do not approve these consolidated agreements, they are provided by Network Rail for reference purposes only to provide an overview of the current terms of the contract.

Reports on Network Rail’s efficiency and wider financial performance, and the wider rail industry’s productivity.

This cost benchmarking section of our website summarises our econometric benchmarking of Network Rail’s expenditure.