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The Office of Rail and Road has today written to the rail industry outlining the need to change how they record ‘pre-cancellations’ and to introduce a more passenger-friendly and transparent way of working when making late changes to services.

Passenger rail journeys increased to 285 million in total across October to December 2021 in Britain – the highest since January to March 2020 – according to new official figures from the Office of Rail and Road, published today.

ORR has today published its review of Network Rail’s performance in Scotland, showing that it has made good progress on improving punctuality but that ORR has serious concerns over its planning and delivery of enhancement projects.

Rail industry reliability plans show good understanding of the network’s problems and commitments to improve, but there is scope for better sharing of best practice according to the Office of Rail and Road’s (ORR) recommendations from its review.

A comprehensive plan to address the underlying issues causing poor train reliability and punctuality in Wales & Western England, including some of the UK’s busiest train routes into and out of London Paddington, has been accepted by The Office of Rail and Road (ORR).

An Office of Rail and Road (ORR) review commissioned into how Network Rail (NR) plans for and delivers engineering works has found that while there have been some recent improvements, further work is required to minimise disruption to passengers and ensure public money is spent appropriately.

The Office of Rail and Road (ORR) is the independent monitor of National Highways' performance and efficiency. This role was established in 2015 as part of the Government's road reform package.

The Office of Rail and Road (ORR) says Eurostar’s London depot would be able if required to accommodate additional trains, following its receipt of an independent report it commissioned to investigate the matter. The report, published today, assessed the capacity at the operator’s Temple Mills International facility.

Passengers attempting to access timetable information and book tickets for Avanti West Coast services have faced frustrating and enduring problems in recent months.

In its 2023 health and safety report, released today, the Office of Rail and Road says Network Rail must ensure it delivers the changes needed to address the risks of climate change, and, along with the rest of the industry, continue to improve the management of the health of its workers.

The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.

Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.

The Office of Rail and Road’s (ORR) annual assessment of High Speed 1 (HS1) Ltd, the company managing and operating the high-speed rail link between London and the Channel Tunnel, shows HS1 has missed key performance targets.

Passengers rely on both Network Rail and train operators to deliver performance but the role of the Office of Rail and Road (ORR) is to examine Network Rail's contribution. As such, ORR has today taken action against Network Rail to require improvements in its capability to deliver better performance.

Train passenger journeys across Britain’s railway in the summer increased by more than a third (36%) in July to September 2021, with 248 million people travelling by rail compared to 182 million in the first quarter of 2021-22.

The Office of Rail and Road (ORR) has led train and station operators to improve passenger information on websites, and to confirm operators are fulfilling commitments to achieve industry-recognised accessibility standards.

Network Rail Infrastructure Limited has today been fined £733,000 at Bristol Crown Court for failing to undertake adequate maintenance to prevent the derailment of a freight train near Gloucester in October 2013.

New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.

The Office of Rail and Road is asking for views on a new annual assessment, to be launched in 2025, that will rate the performance of how train companies provide assistance to disabled passengers.

Operators need to make improvements to their management of passenger help points at stations, says the rail regulator, after a report highlights poor reliability and monitoring of service quality, particularly for stations in England.

This year the Office of Rail and Road (ORR) has identified and responded to almost 40 cases where the conduct of a train company in Great Britain was potentially harming the interests of passengers.

Railway infrastructure company, VolkerRail Ltd. has been fined £550,000 after pleading guilty to an offence under the Health and Safety at Work etc. Act 1974 after an investigation and prosecution by industry regulator the Office of Rail and Road (ORR).