Independent review of train operators' revenue protection practices

Annex D: Organisations we met during the review

We met with the following stakeholders (either virtually or in-person) during the review. 

Rail industry 

  • CrossCountry/ Arriva Group
  • Cross-Industry Working Group
  • DfT Operator Limited (DfTO)
  • Great British Railway Transition Team (GBRTT)
  • Rail Delivery Group
  • Rail Industry Fraud Forum
  • Scottish Rail Holdings
  • Third party retailers/white label providers:
    • Assertis
    • Omio
    • On Track Retail
    • Raileasy
    • SilverRail
    • Trainline
    • Virgin Trains Ticketing

Government or public body 

  • Attorney General’s Office
  • British Transport Police
  • Competition and Markets Authority
  • Criminal Cases Review Commission
  • Crown Prosecution Service
  • Department for Transport
  • HM Courts and Tribunals Service
  • HM Crown Prosecution Service Inspectorate
  • Ministry of Justice
  • Transport for London
  • Transport Scotland
  • Welsh Government

Consumer and other

  • Independent Rail Retailers Group
  • London TravelWatch
  • ORR’s Consumer Expert Panel
  • ORR’s Expert Advisory Group
  • RMT (National Union of Rail Maritime and Transport Workers)
  • Third party revenue protection support or services:
    • Arepo Solutions
    • Carlisle Support Services
    • ITAL (trading as “Appeals Service” and “IRCAS”)
    • Penalty Services Limited
    • Raspberry Software
    • Transport Investigations Limited
  • Transport Focus 

Shadowing of revenue protection staff or visits to ticket office or back office staff

  • Arrival Rail London Limited – London Overground
  • First Greater Western Limited – Great Western Railway
  • First MTR South Western Trains Limited – South Western Railway
  • First Trenitalia West Coast Rail Limited – Avanti West Coast
  • Govia Thameslink Railway Limited – GTR
  • London North Eastern Railway Limited – LNER
  • Merseyrail Electrics 2002 Limited – Merseyrail
  • Northern Trains Limited – Northern
  • TransPennine Trains Limited – TransPennine Express
  • Transport for Wales Rail Limited – Transport for Wales
  • Transport UK East Anglia Limited – Greater Anglia
  • Trenitalia c2c Limited – c2c
  • ScotRail Trains Limited – ScotRail
  • SE Trains Limited – Southeastern
  • West Midlands Trains Limited – West Midlands Railway