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ORR review reveals urgent need for reform in rail fare enforcement
4 June 2025
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The rail regulator (the Office of Rail and Road) is recommending improvements to how the rail industry handles revenue protection, making it more consistent, fairer and effective after concerns were raised about how rules are enforced.
Review of train operators' revenue protection practices
4 June 2025
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On 13 November 2024 the Secretary of State for Transport asked ORR to conduct an independent review of train operators’ revenue protection practices.
Call for evidence: Review of train operators’ revenue protection policies
4 June 2025
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Call for evidence for the ORR independent review of train operators’ revenue protection practices.
Office of Rail and Road June 2025 newsletter
30 May 2025
Consultation on Accessible Travel Policy (ATP) Guidance redress requirements
30 May 2025
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We are seeking views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We are also inviting comments on any other matters in the ATP Guidance that relate to the redress requirements.
1. Introduction
30 May 2025
2. Our proposals
30 May 2025
Annex A: List of consultation questions
30 May 2025
Annex B: Proposed amendments to ATP Guidance
30 May 2025
Our strategic risk chapters
30 May 2025
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To help prioritise ours and the industry’s strategic focus we issue chapters, which we update as part of a rolling process, focused on the key risks from across the sector and based on incident data, risk trend analysis and the findings from our inspections, investigations and audits.
Non-mainline certificates
27 May 2025
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ROGS safety certificates and authorisations issued by us for non-mainline operators.
Mainline certificates
27 May 2025
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ROGS safety certificates and authorisations issued by us for mainline operators.
Condition 18 - interests in railway vehicles
27 May 2025
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Consents granted under Condition 18 (interests in railway vehicles) of Network Rail's network licence.
Improvement notices 2025
27 May 2025
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This page contains details of improvement notices issued in 2025.
Current track access applications
23 May 2025
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This page includes the latest documents relating to track access applications we are currently considering. This may include application forms, draft agreements, any related documents and responses we make public.
Register of Authorised Types of railway Vehicles
20 May 2025
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This page lists vehicles registered on the UK Register of Authorised Types of railway Vehicles (the UK Register), kept by ORR.
Consents for condition 16 of Network Rail's network licence - financial ring-fence
20 May 2025
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A list of consents granted or denied since the modification to Condition 16 (financial ring-fence) on 18 Nov 2002.
How we investigate incidents
19 May 2025
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When an incident or accident occurs, we receive notification in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).
Response to consultation on amendments to the HS1 Network Statement
19 May 2025
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ORR response to London St. Pancras Highspeed consultation on amendments to the HS1 Network Statement to reflect the International Growth Incentive Scheme.
Rail regulator calls for better use of data insights and streamlined communications to improve passenger assistance
15 May 2025
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The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for passengers.