A total of 234 rail industry stakeholders helped shape today’s report published by the Office of Rail and Road (ORR) through sharing their experiences on the quality of Network Rail’s engagement. Findings show significant improvements in 2020-21, despite the challenging context of COVID-19, with a majority rating Network Rail's engagement as good or very good (73%).
Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.
This document is the Office of Rail and Road's submission to The Williams Rail Review. It is in response to a request from Mr Williams, made in February 2019 at the annual Bradshaw address.