News

Rail regulator tightening up accessible travel redress rules

29 October 2025
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The Office of Rail and Road (ORR) has made it mandatory for all rail operators to assess redress claims from passengers whose booked assistance failed, on a case-by-case basis. The change is detailed in an update to the regulator’s Accessible Travel Policy (ATP) Guidance.

New streamlined guidance for third party rail investment

24 October 2025
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Rail regulator, the Office of Rail and Road (ORR), today published new streamlined guidance for rail investors, to make it easier for third party investment to take place in rail infrastructure, contributing to economic growth.

ORR authorises significant upgrades to Newquay station

3 September 2025
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The Office of Rail and Road (ORR) has authorised significant upgrades to Newquay station in Cornwall. The station’s second platform has been reintroduced, and the project is part of a wider scheme to allow coast-to-coast services to operate, including the introduction of a new train passing loop at Goss Moor, and the upgrading or removal of level crossings along the line.