News

Statistics published today by the Office of Rail and Road show that for the four weeks between 5 February and 4 March, TransPennine Express’ cancellation score worsened from 7.2% to 23.8% when adjusted to include pre-cancellations due to a shortage of available train crew.

The rail regulator’s latest official statistics show that for the quarter October to December 2022, Britain’s railways saw 4.5% of all planned trains cancelled, the highest since the record began in 2014*.

Office of Rail and Road March 2023 newsletter

ORR communications apprentice Daniel Saunders shares his experience of the programme.

The Office of Rail and Road has secured key improvements to how Avanti passengers plan and book their journeys.

ORR brought together representatives from more than 20 organisations in January to hear from policy leaders about important questions for freight.

Office of Rail and Road February 2023 newsletter

The Office of Rail and Road (ORR) has today called for all train companies to implement a system that automatically notifies passengers who have booked tickets online if their trains are cancelled or changed before travel.

Passengers attempting to access timetable information and book tickets for Avanti West Coast services have faced frustrating and enduring problems in recent months.