Those that use the railway rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution.
This document is part of how we hold Network Rail to account. It sets out how well we think Network Rail, including its regions and functions, is doing in providing services to its customers and funders and highlights any areas of concern.
The Department for Transport (DfT) has commissioned the ORR to undertake a stakeholder survey about the impact and effectiveness of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS).