Blog

The Office of Rail and Road (ORR) has looked at how train operators tell their passengers about compensation schemes, and how easy it is for passengers to claim compensation payments for train delays. We met with all train operators and reviewed their claims processes, websites and social media content.

ORR’s Deputy Director for Consumers, Stephanie Tobyn, is leading ORR’s response to Which?’s super-complaint on rail passenger compensation and gives an update.

We are coming to the end of the first year for the Office of Rail and Road (ORR) as the Highways Monitor and for Highways England in its role as steward of the English Strategic Road Network (SRN). In that time, ORR’s Highways team has built up a good feel for how Highways England is performing against the obligations and targets in the Road Investment Strategy.

As we end 2015, Chief Executive Richard Price reports on the Office of Rail and Road's (ORR) progress since April.

Peter Antolik, ORR Highways director, reflects on our report on Highways England’s first six months.

The Office of Rail and Road (ORR) has published a statement in response to Nicola Shaw’s scoping document on the structure and funding of Network Rail.

At the Office of Road and Rail (ORR), we've been reviewing how train and station operators handle passenger complaints. Passengers should be at the heart of the railway, and central to this, they now play an increasingly important role in the operation of the railway; both by contributing to a growing share of its running costs but also providing valuable feedback to ensure services better meet

Today we are celebrating World Statistics Day, a global event supported by the United Nations to recognise the importance of statistics in shaping our societies. Statistics are valuable in highlighting trends, and in many cases causes of these trends, in almost all aspects of our lives – from world market movements to tracking social change and progress.

The Office of Rail and Road (ORR) has appointed Russell Grossman as director of communications.

18 August 2015 Britain's railways are among the safest in Europe, but 175 years ago it was a different story. In the first decades of the nineteenth century, our pioneering railway system was unregulated, uncoordinated and to be honest, downright dangerous.