Blog

7 August 2015 Stephanie Tobyn, ORR's consumer deputy director, on what we are doing to empower passengers with right information during disruptions.

3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation

3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation

ORR CEO, Richard Price, looks back on how ORR has delivered against its strategic objectives for 2014-15.

Tomorrow (17 January 2015) is Disabled Access Day. The day is all about people getting out and about and visiting new places – and it provides a good opportunity to highlight ORR's current work with passengers, the rail industry and developers to help improve rail services for disabled passengers.

ORR chief executive Richard Price explains what the regulator is doing over the winter period to ensure minimal disruptions to passengers.

The impact of social media, Peter Moran and Sneha Patel, ORR information and analysis team.

Tom Wake – ORR's principal inspector, Network Rail - South East

Improvements in technology are changing the way passengers buy their rail tickets and the form of the ticket itself is changing rapidly. Ticket offices remain popular but rail passengers are now making greater use of the internet and ticket vending machines to buy tickets. They have greater choice and more convenient forms of tickets, with smart ticketing and mobile ticketing. They are also buying

As director of health and safety and HM chief inspector of railways, I lead a team of inspectors who spend most of their time out and about on the railways. We work with Network Rail, train operators and others from across the industry to help make Britain's railways safer whether you are travelling or working on them. Inspectors have been doing this for quite a while – 175 years next year.