Press releases

The Office of Rail Regulation (ORR) has today concluded its assessment of Network Rail's performance against funded obligations between 2009 and 2014. ORR highlights enhancements and growth in Britain's railways, as well as shortfalls in performance for passengers which require Network Rail to return £53.1m to funders and improve the resilience of the network.

Network Rail will be open to greater public scrutiny as it delivers the multi-billion pound plan for a better railway between 2014 and 2019, the Office of Rail Regulation (ORR) outlined today.

Discounted rail tickets, such as those bought in advance of travel, accounted for £3bn in revenue and over 40% of all income from passenger fares in 2012-13, according to new data published today by the Office of Rail Regulation (ORR).

The chief executives of the UK's economic regulators have joined together to launch the UK Regulators' Network (UKRN), tasked with improving coordination across regulated sectors to enhance investment and efficiency for the benefit of consumers.

Cardiff Central remains the most heavily used station in Wales clocking over 11.6 million passenger entries and exits last year – an increase of 130,146 (or 1.1%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation.

London Waterloo remains the most heavily used station in Britain clocking nearly 96 million passenger entries and exits last year – an increase of 1.8m (or 1.9%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation (ORR).

Edinburgh station in Scotland saw the highest increase in passenger use last year clocking nearly 18.9 million passenger entries and exits – an increase of 887,334 (or 4.9%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation.

Three quarters of rail passengers are unaware of their compensation and refunds rights when trains are delayed or cancelled, reveals a study by the Office of Rail Regulation (ORR) published today.

The Office of Rail Regulation (ORR) has launched a review of the rail ticketing market to understand whether arrangements for selling rail tickets are encouraging innovation and competition to the benefit of passengers.

Network Rail has committed to deliver plans for a safer, higher performing and more efficient railway between 2014 and 2019, the Office of Rail Regulation (ORR) confirmed today.