Press releases

London Waterloo remains the most heavily used station in Britain clocking nearly 96 million passenger entries and exits last year – an increase of 1.8m (or 1.9%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation (ORR).

Edinburgh station in Scotland saw the highest increase in passenger use last year clocking nearly 18.9 million passenger entries and exits – an increase of 887,334 (or 4.9%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation.

Three quarters of rail passengers are unaware of their compensation and refunds rights when trains are delayed or cancelled, reveals a study by the Office of Rail Regulation (ORR) published today.

The Office of Rail Regulation (ORR) has launched a review of the rail ticketing market to understand whether arrangements for selling rail tickets are encouraging innovation and competition to the benefit of passengers.

Network Rail has committed to deliver plans for a safer, higher performing and more efficient railway between 2014 and 2019, the Office of Rail Regulation (ORR) confirmed today.

The Office of Rail Regulation (ORR) today appointed Joanna Whittington as the new director of railway markets and economics.