Forms, templates

We are responsible for the collection, monitoring and publication of rail customer complaints.

This page is intended to be used as a quick reference for all ORR-issued template documentation relating to station and depot access, including access agreements, access conditions, annexes, amending documents and amending agreements.

This page contains guidance modules and the application form for track access by passenger operators, both public service operators and open access.

This page includes guidance, the application form, model contracts and general approvals for track access by freight operators.

This page contains the application form, model contracts, general approval and information relating to connection contracts.

Information about applying for a licence or licence exemption, the costs involved and the application forms you will need to use.

The current standard versions of licences and licence exemptions in use.

Standard application forms and template contracts for making track access applications for High Speed 1.

Any mainline transport operator who holds a safety certificate or safety authorisation must send us an annual report on their safety performance.