Rail

Office of Rail and Road February 2023 newsletter

The Office of Rail and Road (ORR) has today called for all train companies to implement a system that automatically notifies passengers who have booked tickets online if their trains are cancelled or changed before travel.

Passengers attempting to access timetable information and book tickets for Avanti West Coast services have faced frustrating and enduring problems in recent months.

The Office of Rail and Road has today written to the rail industry outlining the need to change how they record ‘pre-cancellations’ and to introduce a more passenger-friendly and transparent way of working when making late changes to services.

A train driver has been found guilty of breaching Section 7a of the Health and Safety at Work etc Act 1974 and sentenced to eight months imprisonment, suspended for 18 months, following a prosecution brought by the Office of Rail and Road.

Office of Rail and Road January 2023 newsletter