Rail passengers

Interoperability authorisations

28 September 2023
Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.

Accessible Travel Policy (ATP)

27 September 2023
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Level crossing orders

21 September 2023
Our guidance provides information and advice on level crossing orders and the process for making them.

Know your rail rights

19 September 2023
A guide for rail passengers on how to get refunds and compensation, how to make a complaint and other information for travellers on Britain's railways.

Health and safety enforcement powers and policy

18 September 2023
Our inspectors have a number of powers given to them by the Health and Safety at Work Act 1974, which range from giving advice and information through to prosecution in the courts.
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