Rail passengers

Health and safety by design

1 September 2025
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Health and safety by design aims to eliminate or reduce risks through identifying potential risks at the design stage and taking steps to reduce or eliminate them.

Office of Rail and Road September 2025 newsletter

29 August 2025
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September 2025 Newsletter Our recent access decisions announced at the start and end of July illustrate the opportunities and challenges inherent in managing our railway infrastructure to best serve passengers, freight customers, and the broader economy. These decisions have brought significant developments across key corridors. On the East Coast Main Line, we've approved additional services for

ORR authorises Lea Green station

8 August 2025
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The Office of Rail and Road (ORR) has authorised significant upgrades to Lea Green station in St Helens, Merseyside. The station improvements include a new station building and multistorey car park, and are part of a larger project which includes improvement to local transport infrastructure.

Interoperability authorisations

21 July 2025
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Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.

ORR: Network Rail delivering efficiently, but cost pressures remain and industry must keep focus on safety throughout rail reform

17 July 2025
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• Industry must retain a relentless focus on safety throughout rail reform. • Financial constraints on Network Rail require careful management in the coming years. • Network Rail is taking action where train performance needs to improve. Passenger train punctuality is largely stable, but cancellations have reached record highs, with train operator cancellations the dominant factor.

ORR research into accessibility

11 July 2025
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We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Annual rail consumer reports

11 July 2025
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Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.