Rail passengers

Complaints and compensation

23 October 2025
Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.

Interoperability authorisations

23 October 2025
Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.

Improving assisted travel

20 October 2025
Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Accessible Travel Policy (ATP)

6 October 2025
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
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