Rail passengers

Office of Rail and Road update - December 2016

Content archived on 12 September 2025

15 December 2016
Welcome to the second edition of our monthly stakeholder newsletter, as we keep you up to date with the latest news from the Office of Rail and Road.

Office of Rail and Road update - November 2016

Content archived on 12 September 2025

10 November 2016
Welcome to ORR’s first monthly newsletter. We hope you find this brief snapshot of our activities informative and useful. Feedback is always welcome. And remember, you can keep up to date with us on Twitter @railandroad.

A safer, more efficient and better performing railway

Content archived on 12 September 2025

18 May 2016
Rail passengers and freight customers need a safe, reliable and efficient railway. Our role is to support the rail industry to deliver this and to ensure that every pound of the public’s money is well spent.

ORR acts to help rail passengers get compensation for train delays

Content archived on 12 September 2025

30 March 2016
The Office of Rail and Road (ORR) has looked at how train operators tell their passengers about compensation schemes, and how easy it is for passengers to claim compensation payments for train delays. We met with all train operators and reviewed their claims processes, websites and social media content.
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