Improvement notices 2015
8 July 2015
Body
This page contains details of improvement notices issued in 2015.
Rail passengers
How can we make the rail ticket market more innovative and stimulate competition to benefit passengers?
Content archived on 03 July 2025
Body
3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation
Prohibition notices 2015
23 June 2015
Body
This page contains details of prohibition notices issued in 2015.
Buying a train ticket
19 March 2015
Body
Information to help you understand the differences between rail tickets, why these might be important to you, and some other hints and tips.
Improving access to Britain’s railways
Content archived on 03 July 2025
Body
Tomorrow (17 January 2015) is Disabled Access Day. The day is all about people getting out and about and visiting new places – and it provides a good opportunity to highlight ORR's current work with passengers, the rail industry and developers to help improve rail services for disabled passengers.
Keeping our railways running safely this winter
Content archived on 03 July 2025
Body
ORR chief executive Richard Price explains what the regulator is doing over the winter period to ensure minimal disruptions to passengers.
Occupational health strategy and progress
5 November 2014
Body
ORR's Closing the Gap on Health report provides a comprehensive review of rail industry progress in managing occupational health by the end of our 2014-19 health programme. We have used this evidence-based review to identify our strategic priorities on health for the coming years in a revised occupational health chapter. We also have five position papers on the key health risks in the railway
Approval of Accessible Travel Policies (ATPs) for new franchises or new operators
15 July 2014
Body
All licensed operators must have an Accessible Travel Policy (ATP) to comply with their operating licence.
Improvement notices 2014
1 May 2014
Body
This page contains details of improvement notices issued in 2014.
Passenger experience report
2 April 2014
Body
A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.