Rail operators

ORR: Network Rail delivering efficiently, but cost pressures remain and industry must keep focus on safety throughout rail reform

17 July 2025
• Industry must retain a relentless focus on safety throughout rail reform. • Financial constraints on Network Rail require careful management in the coming years. • Network Rail is taking action where train performance needs to improve. Passenger train punctuality is largely stable, but cancellations have reached record highs, with train operator cancellations the dominant factor.

ORR research into accessibility

11 July 2025
We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Annual rail consumer reports

11 July 2025
Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.
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