Rail operators

Current track access applications

28 October 2025
This page includes the latest documents relating to track access applications we are currently considering. This may include application forms, draft agreements, any related documents and responses we make public.

New streamlined guidance for third party rail investment

24 October 2025
Rail regulator, the Office of Rail and Road (ORR), today published new streamlined guidance for rail investors, to make it easier for third party investment to take place in rail infrastructure, contributing to economic growth.

Complaints and compensation

23 October 2025
Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.

Improving assisted travel

20 October 2025
Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Accessible Travel Policy (ATP)

6 October 2025
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
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