Provision of rail timetable information
10 February 2023
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Rail timetable changes take place twice a year, usually in May and December. New timetables must be published 12 weeks in advance.
Passenger information
Passenger information licence conditions
30 January 2023
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Passenger train and station operators have information obligations in their licences.
ORR calls for all train companies to implement automatic passenger information notifications
30 January 2023
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The Office of Rail and Road (ORR) has today called for all train companies to implement a system that automatically notifies passengers who have booked tickets online if their trains are cancelled or changed before travel.
Rail regulator calls for improvement after Avanti’s timetable recovery plan stalls
24 January 2023
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Passengers attempting to access timetable information and book tickets for Avanti West Coast services have faced frustrating and enduring problems in recent months.
Smarter Information, Smarter Journeys
22 November 2022
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Train operators in Great Britain must provide appropriate, accurate and timely information as a licence condition, condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions.
Passenger Information Improvement Plan
22 November 2022
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We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.
Annual rail consumer report 2022
7 July 2022
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Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.
Big decisions needed to deliver future timetable improvements
13 April 2022
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The Office of Rail and Road (ORR) has set out its view on actions needed for the West Coast Main Line (WCML) and East Coast Main Line (ECML) after their major timetable projects reached crucial decision-making points.
A model for customer information management
29 July 2021
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We have challenged and worked with the rail industry to deliver a step change in customer satisfaction with information provision specifically through greater industry wide collaboration.
Train operators kept passengers well informed during ‘cracks issue’, regulator finds
25 June 2021
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An Office of Rail and Road (ORR) passenger impact review, published today, shows that train operators affected by the cracks found in a component on the Hitachi 800 trains were still able to provide clear and consistent information to passengers during the disruption.