Passenger information

A model for customer information management

29 July 2021
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We have challenged and worked with the rail industry to deliver a step change in customer satisfaction with information provision specifically through greater industry wide collaboration.

Annual rail consumer report 2021

6 July 2021
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Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.

Passenger information

25 June 2021
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We ensure train companies provide accurate and timely information, particularly during disruption. We also investigate timetabling issues.

Know your rail rights

17 December 2020
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We have launched this campaign to better empower rail passengers.

Passenger Information Improvement Plan

4 September 2020
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We have asked that Network Rail, train and station operators, work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan and revise it and re-issue it annually.