Passenger information

Smarter Information, Smarter Journeys

22 November 2022
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Train operators in Great Britain must provide appropriate, accurate and timely information as a licence condition, condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions.

Passenger Information Improvement Plan

22 November 2022
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We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.

Annual rail consumer report 2022

7 July 2022
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Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.

A model for customer information management

29 July 2021
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We have challenged and worked with the rail industry to deliver a step change in customer satisfaction with information provision specifically through greater industry wide collaboration.