Accessible Travel Policies (ATPs) decision letters


Once we have given our approval to an Accessible Travel Policy (ATP), we will publish a decision letter. The letter will summarise any issues that were raised during the approval process, note areas of good practice or highlight areas where we feel a licence holder should particularly seek to improve its practices.

Operators are required to review their ATP annually from the date of approval, or more frequently to ensure that they are as up-to-date as possible where there is a change in policy or procedure. Licence holders are still required to confirm to us that they have conducted an annual review, and that there has been no material change (if this is the case). If an operator is proposing significant or material changes to their ATP, ORR will undertake a review and approve the revised documents. Significant or material changes are where policy or procedure changes may have a significant impact, positive or negative, on a number of passengers

ORR can also require the licence holder to carry out a review of their ATP or any part of it or the manner in which it has been implemented, with a view to determining whether any change should be made to it.

Accessible Travel Policy (ATP) decision letters
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The end column provides a link to the latest version of the operator's ATP, where it exists, which has been updated by the licence holder but the changes made did not require regulatory approval as they were not deemed to be material.

Licence holder Status Approval date Stakeholder comments ORR decision letter
Scotrail Approval 18/06/2020   Scotrail ATP - June 2020
CrossCountry Approval 21/05/2020 DPTAC comments CrossCountry ATP - May 2020
Caledonian Sleeper Approval 01/04/2020 DPTAC comments Caledonian Sleeper ATP - April 2020
West Midlands Trains Approval 12/03/2020 DPTAC comments West Midlands Trains ATP - March 2020  
Great Western Railway Approval 09/03/2020 DPTAC comments Great Western Railway ATP – March 2020
Grand Central Approval 03/03/2020 DPTAC comments Grand Central ATP – March 2020
London Southend Airport Approval 05/02/2020 DPTAC comments London Southend Airport ATP – February 2020
London North Eastern Railway (LNER) Approval 30/01/2020 DPTAC comments LNER ATP – January 2020
Avanti West Coast Approval 25/11/2019 DPTAC comments Avanti West Coast ATP- November 2019
East Midlands Railway Approval 13/08/2019 DPTAC comments East Midlands Railway ATP - August 2019

Disabled people's protection policy (DPPP) decision letters
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The end column provides a link to the latest version of the operator's DPPP, where it exists, which has been updated by the licence holder but the changes made did not require regulatory approval as they were not deemed to be material.

Licence holder Status Approval date ORR decision letter Link to current document
Abellio ScotRail Review 18/05/2016 Review of ScotRail DPPP  
Arriva Rail London (London Overground) Approval 27/10/2016 Approval of Arriva Rail London (London Overground) DPPP  
Arriva Rail North Approval 19/06/2017 (updated 10/07/2017 to amend a typo) Approval of Arriva Rail North DPPP  
Arriva Trains Wales Review 20/10/2016 Review of Arriva Trains Wales DPPP  
c2c Review 02/06/2016 Review of c2c DPPP  
Caledonian Sleeper Review 10/04/2017 Review of Caledonian Sleeper DPPP  
Chiltern Railways Review 17/03/2017 Review of Chiltern Railways DPPP  
CrossCountry Review 18/08/2016 Review of CrossCountry DPPP  
Eurostar Review 28/02/2017 Review of Eurostar DPPP  
First Greater Western Review  07/06/2017 Review of First Greater Western DPPP  


Revised Great Western DPPP – December 2018  
Glasgow Prestwick Airport Review 29/09/2016 Review of Glasgow Prestwick Airport DPPP  
Govia Thameslink Railway and Southern Review 25/05/2016 Review of Govia Thameslink Railway and Southern DPPP  
Grand Central Review 16/01/2017 Review of Grand Central DPPP  
Greater Anglia Approval 06/10/2016 Approval of Greater Anglia DPPP  
Heathrow Express Operating Company Ltd Approval 16/05/2019 Approval of Heathrow Express DPPP  
Hull Trains Review 20/09/2016 Review of Hull Trains DPPP  
Locomotive Services (TOCs) Limited Approval 03/08/2017 Approval of Locomotive Services (TOCs) Limited's DPPP  
London North East Railway (LNER) Review 03/05/2019 Review of LNER DPPP  
London Underground Limited Approval 18/07/2019 London Underground Interim DPPP Approval  
Merseyrail Review 04/08/2016 Review of Merseyrail DPPP  
Network Rail Review 04/08/2016 Review of Network Rail DPPP  
Rail Operations Group Approval 25/07/2016 Approval of Rail Operations Group DPPP  
Southeastern Review 22/04/2016 Review of Southeastern DPPP  
Stobart Rail Review 26/08/2016 Review of Stobart Rail DPPP  
South Western Railway Limited Review 17/07/2019 Review of South Western Railway DPPP  
TfL Rail Review 24/10/2016 Review of TfL Rail DPPP  
TransPennine Express Approval 03/10/2018         Approval of TransPennine Express DPPP  
Transport for Wales Approval 26/09/2018 Approval of Transport for Wales DPPP  TfW Rail Policy
Tyne and Wear Metro Review 28/02/2017 Review of Tyne and Wear Metro DPPP  
Vintage Trains Approval 04/08/2018 Approval of Vintage Trains DPPP  
West Midlands Trains Limited Review 21/03/2019 Approval of West Midlands Trains Limited's DPPP West Midlands Railway Revised DPPP

Archived decision letters
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Licence holder Status Approval date ORR decision letter
Abellio Scotrail Approval 30/03/2015 Approval of Abellio ScotRail CHP and DPPP
c2c Approval 29/08/2014 Approval of c2c's DPPP
East Midlands Trains Review 10/03/2016 (Updated 01/10/2016 to reflect changes to Consumer Rights Act) Review of East Midlands Trains DPPP
FTPE Approval 15/03/2016 Approval of FTPE's DPPP
FTPE Review 29/01/2016 Review of FTPE DPPP
Govia Thameslink Railway Limited Approval 22/08/2014 Approval of Govia Thameslink Railway Limited's DPPP
Great Western Railway Approval 17/02/2016 Review of Great Western Railway's DPPP
London Midland Review 08/08/2016 Review of London Midland DPPP
London North East Railway (LNER) Approval 09/08/2018 Approval of LNER's DPPP
LOROL Approval 03/07/2014 Approval of LOROL's DPPP
LOROL Review 01/02/2016 Review of LOROL's DPPP
MTR Crossrail Approval 27/05/2016 Approval of MTR Crossrail CHP and DPPP
Northern Approval 17/03/2016 Approval of Northern DPPP
Serco Caledonian Sleeper Approval 05/03/2015 Approval of Serco Caledonian's CHP and DPPP
South West Trains Review 20/09/2016 Review of South West Trains
Virgin Trains East Coast Review 29/09/2016 Review of Virgin Trains East Coast DPPP
Virgin Trains Review 28/11/2016 Review of Virgin Trains DPPP