Annual rail consumer reports

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Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

Our annual rail consumer reports summarise our key interventions to protect passengers and to secure improvements for rail users across the consumer areas that we regulate:

  • ticket retailing and passenger rights
  • passenger information
  • accessible travel
  • complaints handling and compensation
  • the Rail Ombudsman

This year’s report highlights our key interventions to protect passengers during 2024 to 2025 and our forward plan for 2025 to 2026.

Latest report

2025 research Collapse accordion Open accordion

2024 research Collapse accordion Open accordion

2023 research and reports Collapse accordion Open accordion

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