Annual rail consumer report 2022


Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.

7 July 2022

Our annual rail consumer report highlights the work that we have undertaken throughout April 2021 to March 2022 to protect the interests of rail passengers and to secure improvements across the consumer areas that we regulate:

  • ticket retailing and passenger rights
  • passenger information
  • accessibility
  • complaints handling and redress

The report highlights where progress has been made by train companies and Network Rail. We include examples of specific interventions that we have had with rail companies over the past year and set out our work plans for 2022 to 2023.