Publications

On 29 November 2023 we opened an investigation into Network Rail’s Wales & Western region’s compliance with the Network Licence. This was because despite the delivery of planned improvement activities, the train performance levels experienced by customers continued to be below expectations.

ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

This page sets out what rail systems are excluded from the mainline railway requirements of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 (as amended) (ROGS).

Our guidance provides information and advice on level crossing orders and the process for making them.

Crowding on trains and at stations is common and we need to make sure railway companies protect passengers from any health and safety risks when it happens.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Passenger train and station operators have information obligations in their licences.

We continue to monitor the market for open access rail services.

Our annual report summarises the key activities and events of the reporting year against the framework of objectives set out in our business plan.