Communications between stations when assisting passengers
15 May 2025
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Learnings from a review of the Handover Protocol at five busy stations.
Publications
Here you'll find all our publications, reports, determinations and statements.
Accessible Travel Policies (ATPs) decision letters
15 May 2025
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Accessible Travel Policies (ATPs) decision letters
ORR Business Plan 2025 to 2026
29 April 2025
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Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.
Current licence casework consultations
29 April 2025
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This page details proposals to grant licences or licence exemptions on which we are consulting.
Access charging
16 April 2025
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Access charges framework for the national rail network.
Responses to RAIB reports 2024
14 April 2025
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2024.
Responses to RAIB reports 2023
14 April 2025
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2023.
Responses to RAIB reports 2018
14 April 2025
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2018.
Responses to RAIB reports 2017
14 April 2025
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2017.
Responses to RAIB reports 2014
14 April 2025
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2014.
Impact of ROGS: 2026 post implementation review
11 April 2025
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In 2025, ORR will be conducting the third post implementation review (PIR) of The Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS).
Monitoring timetable production
10 April 2025
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We monitor industry compliance with timetable production timescales by gathering data from Network Rail and train operators.
Rail access rights planning and use, 15 December 2024 timetable change
10 April 2025
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Information on access rights planning and use.
Responses to RAIB reports 2022
4 April 2025
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2022.
Core complaints data
28 March 2025
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Government Procurement Card (GPC) figures
25 March 2025
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Corporate card details for transactions in excess of £500.
Complaints handling procedures
19 March 2025
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Information on complaints handling procedures for train and station operators.
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17 March 2025
Annual assessment of safety performance on the strategic road network
13 March 2025
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This content and related publications refer to our annual assessment of safety on the strategic road network.
Monitoring smart motorways
13 March 2025
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We are responsible for monitoring and enforcing the performance and efficiency of National Highways in its delivery of the Smart Motorway Action Plan.
Railway Industry Health and Safety Advisory Committee
11 March 2025
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The Railway Industry Health and Safety Advisory Committee (RIHSAC) provides advice on railway health and safety and comments on proposed new regulations and guidance.
Periodic review of HS1 Ltd 2024 (PR24)
7 March 2025
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Covering funding for the period from 1 April 2025 to 31 March 2030, also known as control period 4 (CP4).
Online ticket retailers and fees
4 March 2025
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Our research and findings on the transparency of online rail ticket fees.
CP7 passenger train performance reset
20 February 2025
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Our work on the CP7 performance reset, including links to consultations and other publications.