Rail regulator, the Office of Rail and Road (ORR), today published new streamlined guidance for rail investors, to make it easier for third party investment to take place in rail infrastructure, contributing to economic growth.
Whether you're developing a new station, sidings, depot, electrification scheme or contributing to a broader regeneration project, understanding how to navigate the rail investment process is critical.
Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.
Under Part M of Network Rail's Network Code, a party can appeal to ORR against any determination made by the relevant panel of the Access Disputes Committee which it considers to be wrong or unjust because of a serious procedural or other irregularity.