Core complaints data
28 March 2025
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We are responsible for the collection, monitoring and publication of rail customer complaints.
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Government Procurement Card (GPC) figures
25 March 2025
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Corporate card details for transactions in excess of £500.
Our role in the development of road investment strategies
24 March 2025
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Information on our role in the development of the future road investment strategies, and links to key documents relating to the advice we provided during the development of RIS2 (2020 to 2025).
Competing track access applications
21 March 2025
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Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.
Complaints handling procedures
19 March 2025
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Information on complaints handling procedures for train and station operators.
Appeals under The Access and Management Regulations
19 March 2025
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This page contains guidance, forms and decisions we have made regarding appeals under The Railways (Access, Management and Licensing of Railway Undertakings) Regulations 2016.
Health and safety prosecutions
18 March 2025
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Details of ORR health and safety prosecutions resulting in conviction since 1 April 2006.
Monitoring Network Rail's efficiency
18 March 2025
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Reports on Network Rail’s efficiency and wider financial performance, and the wider rail industry’s productivity.
Productivity on Great Britain’s railways
18 March 2025
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Productivity matters. It is a major driver of growth and value – and rail is no different.
Review of the rolling stock leasing market competition remedies
18 March 2025
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Our review into the competition remedies for rolling stock companies.
Assessing the costs and benefits of health and safety interventions in rail
17 March 2025
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As the combined safety and economic regulator for Britain’s railway, we reviewed how costs and benefits are assessed for safety initiatives, and whether reasonable practicability is systematically tested by dutyholders.
Rail Regulator sets out key recommendations for assessing costs and benefits of health and safety interventions
17 March 2025
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The regulator has today published 10 recommendations to help improve how the rail industry makes health and safety interventions effectively and efficiently on the rail network.
Annual assessment of safety performance on the strategic road network
13 March 2025
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This content and related publications refer to our annual assessment of safety on the strategic road network.
Monitoring smart motorways
13 March 2025
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We are responsible for monitoring and enforcing the performance and efficiency of National Highways in its delivery of the Smart Motorway Action Plan.
Safety continues to improve on England’s Strategic Road Network but National Highways unlikely to meet challenging target
13 March 2025
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Safety continues to improve on England’s motorways and major A-roads, but National Highways is unlikely to meet its main safety target set by government, the Office of Rail and Road (ORR) said today in its third annual assessment of safety on the strategic road network.
Railway Industry Health and Safety Advisory Committee
11 March 2025
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The Railway Industry Health and Safety Advisory Committee (RIHSAC) provides advice on railway health and safety and comments on proposed new regulations and guidance.
ORR authorises new Newsham station ahead of opening to public
10 March 2025
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The Office of Rail and Road (ORR) has authorised the new Newsham railway station ahead of its expected public opening on 17 March. The new station will provide improved connectivity as part of the Northumberland Line project.
Periodic review of HS1 Ltd 2024 (PR24)
7 March 2025
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Covering funding for the period from 1 April 2025 to 31 March 2030, also known as control period 4 (CP4).
How we procure goods and services
7 March 2025
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Information related to supplying goods and services to ORR.
The Procurement Act 2023
4 March 2025
Accounts Payable
4 March 2025
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Contact details for sending invoices and resolving payment queries.
Office of Rail and Road March 2025 newsletter
4 March 2025
Online ticket retailers and fees
4 March 2025
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Our research and findings on the transparency of online rail ticket fees.
Network Rail fined £3.41m following death of Surbiton track worker
27 February 2025
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Network Rail has today been fined £3.41m and ordered to pay costs of £43,096.39 after pleading guilty to an offence under the Health and Safety at Work etc. Act 1974, which followed an investigation and prosecution by industry regulator the Office of Rail and Road (ORR).