Correspondence

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

We monitor performance through analysis of regular reports from Network Rail.

All documents related to competing applications received from freight operators.

All documents related to competing applications received from passenger operators.

Passenger train and station operators have information obligations in their licences.

This page contains depot access applications and decisions made under sections 17 or 22A of the Railways Act 1993.

Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.

This page contains guidance, forms and decisions we have made regarding appeals under The Railways (Access, Management and Licensing of Railway Undertakings) Regulations 2016.

Our research and findings on the transparency of online rail ticket fees.